Refund policy

RETURN/ EXCHANGE POLICY FOR Transworld（Anshan）

  • Transworld（Anshan） does not accept returns or exchanges once the product has been shipped out. All sales are final sale once the order has been shipped. 
  • We can conduct an exchange if the order hasn't been processed for shipment.
  • We only offer cancellations within two days of purchase. Reason being is most of our items are made to order. 
  • If there is an issue with your order upon delivery caused my mishandling of your package during the shipping process, you have 2 days from when your order is delivered to let us know. We will file a claim. Transworld（Anshan） insures all packages. Please show proof of damage caused by the shipping handler. We will ask you to provide photos of the shipping packaging in the condition in which it was received; using these documents provided, we will open a case and investigate the matter with the courier that dropped off your package.
  • If there is an issue with a package that is stating delivered on the tracking and it has not been received, please allow 24-48 hours. Sometimes the carrier scans the item too early, when it has in fact not yet been delivered. If you do notice your package has not been delivered in the next 24- 48 hours, please reach out to us and we will assist you with filing a claim on the package. 
  • Any parcel returned by the recipient, shall be refused and returned back to the sender at their expense.

Again, please reach out to our customer care at monchi@transworldcrafts.com with any questions or concerns.

PROCESSING TIMES:

Due to the high demand for our product, we do have different processing times for each item.

PLEASE NOTE OUR PROCESSING TIMES: 

  • Most pieces take a few business days to process before shipment. We do try our hardest to get pieces out as quickly as possible.
  • Anything indicated PRE-ORDERwill take 3-6 weeks to process before shipment.
  • If you do require an item for an important event or timeline, please reach out via email at monchi@transworldcrafts.com. We would be happy to discuss your options and certainly will try our best to accommodate you.

Damages and issues：
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds：
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.